Frequently Asked Questions

 If you think you smell propane in your home, RV or the area around any gas equipment; or if a gas alarm signals the presence of propane, you should do the following:

• Extinguish all smoking materials and turn off any open flames
• Vacate the building or vehicle immediately
• Do not use any electrical switches, appliances, thermostats or telephones in the affected area
• Turn your main gas shutoff valve to the off position (righty, tighty)
• Call Sayle Propane and/or your local fire department from a cell phone or neighbor’s phone
• Do no re-enter the building until advised to do so

Note: An odorant is purposely put into the tank to help easily detect leaks or broken pipes. Safety is our #1 priority.

Even if you do not continue to smell propane, do not turn on the supply valve until a qualified Sayle Propane service technician or emergency personnel tests for escaped propane. NEVER test for propane using an open flame. Only suitable leak detection devices should be used. Your Sayle Propane service technician will check all of your appliances and re-light any gas pilots when the leak situation has been fixed.

• Call your local Sayle Propane location
• Turn off gas at the tank
• Wait for Sayle Propane service technician to arrive

Have an emergency? Call you nearest location 24/7 to speak to a live agent to assist you.

 It’s never a good idea to let your propane tank run out of gas – not just because it will interrupt your heating service (which will cost you money to restart), but also because it creates significant safety risks for your propane-powered home.

Here are three things that could happen if you let your propane tank run out. As you’ll see, it’s simply not worth the risk:

• Appliance pilot lights will go out if your propane tank runs out – a problem that can be dangerous if not handled properly.
• Air and moisture that enters an empty tank creates rust buildup, which can mask the rotten-egg smell of propane and make it more difficult to detect a leak.
• If you run out of propane and leave a valve or gas line open, a leak can occur when the system is recharged.

Any interruption in service, including a costly out-of-gas call, requires that a qualified technician performs a leak test – paid for by you – to meet state and federal code requirements (National Fuel Gas Code Section 4.2.1/4.2)

If you run out or propane, please call us immediately to schedule your next delivery and federally-mandated leak test.